Last updated: March 23, 2026 • Effective immediately for all users
Duplica (“we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at https://duplica.com.
We use your personal information for the following legitimate purposes:
Account Management
To create, maintain, and secure your account on the platform
Transactional Emails
Welcome emails, subscription renewals, activation alerts, and team notifications
Analytics & Reporting
To generate referral performance stats visible to you in your dashboard
Platform Security
Fraud prevention, abuse detection, and maintaining platform integrity
Team Management
To connect members with their referrers and enable the team hierarchy
Customer Support
To respond to your inquiries, resolve disputes, and provide assistance
We do not sell your personal data.
We never sell, rent, or trade your personal information to third parties for their marketing purposes. Period.
We may share your information only in these limited circumstances:
Your Referrer
Your username, name, plan, and country may be visible to the person who referred you, for team management purposes.
Partner Companies
If you select a partner company (YES Global, Renata Health World, Dynace Global), your intent to activate a package may be shared with the relevant partner administrator for verification purposes only.
Service Providers
We use Supabase (database hosting), Resend (email delivery), and PayPal (payments). These providers process data on our behalf under strict data processing agreements.
Legal Requirements
We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, your safety, or the safety of others.
Business Transfer
In the event of a merger, acquisition, or sale of company assets, user data may be transferred as part of the transaction. We will notify you via email prior to any such transfer.
We retain your personal information for as long as your account is active or as needed to provide you services. Specifically:
| Data Type | Retention Period |
|---|---|
| Account profile data | Duration of account + 2 years after deletion request |
| Payment & billing records | 7 years (legal/tax compliance) |
| Email communications | 3 years |
| Link click analytics | 2 years |
| Training progress data | Duration of account |
| Verification history | 5 years |
| IP addresses | Anonymized after 30 days |
Depending on your location, you may have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data (subject to legal obligations)
Right to Object
Object to the processing of your data for certain purposes
Right to Portability
Request your data in a portable, machine-readable format
Right to Restrict
Request restriction of processing under certain circumstances
To exercise any of these rights, contact us at legal@duplica.com. We will respond within 30 days.
We implement industry-standard security measures to protect your information:
While we implement these measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we will notify you promptly if we become aware of any breach affecting your data.
We use minimal cookies and browser storage mechanisms solely for platform functionality:
Authentication Session
FunctionalKeeps you logged in. Expires when you log out or after inactivity.
localStorage preferences
FunctionalStores dismissed announcements and milestone tracking locally in your browser only. Never sent to our servers.
sessionStorage tracking
AnalyticsSingle-session referral click tracking to avoid duplicate counts. Cleared when you close your browser.
We do not use advertising cookies, tracking pixels, or third-party behavioral analytics.
Duplica operates globally and your information may be transferred to and processed in countries other than your own. Our infrastructure relies on Supabase (hosted on AWS) which operates under standard contractual clauses and GDPR-compliant data processing agreements. By using our service, you consent to these transfers under appropriate safeguards.
The Duplica platform is intended solely for users aged 18 years and older. We do not knowingly collect personal information from individuals under 18. If we become aware that a minor has provided us with personal information, we will promptly delete it. If you are a parent or guardian and believe your child has provided us with information, please contact us at legal@duplica.com.
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. For material changes, we will notify you via email or a prominent notice on the platform at least 14 days before the change takes effect. Your continued use of Duplica after any changes constitutes your acceptance of the new Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Privacy team:
Privacy Email
legal@duplica.com
General Support
support@duplica.com
WhatsApp Support
wa.me/message/BCTLSWQ2R7QPP1© 2026 Duplica. All rights reserved.